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Booking Process – What to Expect When you Call up

1. Please ask for a call back to save on your phone costs.

2. Our helpful staff will quickly assess your needs, your location and the date of your move to determine the most appropriate ute or van for you. They will explain the options and the pricing.

3. When you are ready to make a reservation allow about 10 minutes and have your drivers license handy so we can save details and form the Hire Agreement. You will be sent all the booking details in an email which will provide lots of helpful and relevant information. A text message may also be sent to you.

4. If you have hired before please inform us. Not only will this save time you will qualify for a complimentary item.

5. You pay for the hire over the phone with a credit card. All hires are to be paid in advance for insurance to apply.

6. All credit card details are kept securely in an encrypted vault. When printed the details are automatically shown partially obscured. The card holder’s e-signature signature is required at pickup..

8. On arrival at the Agency present the consult operator with your signed Hire Agreement for the vehicle and your Drivers Licence for verification purposes

9. At the vehicle check and report discrepancies, if any- provide hire photos before commencing your hire.  This will show us the condition of the vehicle at the point of hire.  The link to submit your photos will be send to you via email

10. At the end of the hire park the vehicle and fill with fuel. Note the fuel type which is shown as petrol or diesel as appropriate. Pay for the fuel before proceeding.  Take the required after-hire photos and submit them.  Provided your hire meets with all the hire terms and conditions, your security deposit will be refunded to your nominated credit card within 10 working days.